Pilnick, A;
Trusson, D;
O'Brien, R;
Beeke, SL;
Goldberg, S;
Murray, M;
Harwood, R;
(2017)
VOICE: A communication skills training intervention using conversation analysis and simulated interaction.
University of Nottingham/ Nottinghamshire Healthcare NHS Trust
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Abstract
This manual describes the process of developing simulation training to be used in a communication skills training course. The underpinning principle is the use of conversation analysis to enhance simulated interactions. The training uses scenarios based on video data of actual interactions along with transcripts that have been closely examined. The aim is to create authentic experiential learning opportunities for people who want to improve their communication skills.
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