Ongaro, E;
Sancino, A;
Pluchinotta, I;
Williams, H;
Kitchener, M;
Ferlie, E;
(2021)
Strategic management as an enabler of co-creation in public services.
Policy and politics
, 49
(2)
pp. 287-304.
10.1332/030557321X16119271520306.
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Abstract
The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This article takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of ‘schools of thought’ in the strategic management of public services, the article discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water’s ‘Water Resilient Community’ – a project characterised by long-term strategic planning as well as by local innovation – is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.
| Type: | Article |
|---|---|
| Title: | Strategic management as an enabler of co-creation in public services |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1332/030557321X16119271520306 |
| Publisher version: | http://dx.doi.org/10.1332/030557321X16119271520306 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Bartlett School Env, Energy and Resources |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10128476 |
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