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Exploring Consumer Mobile Payment Adoption: A Multi-Country Study

Pan, Yu-Chun; Jacobs, Aimee; Tan, Chekfoung; Tehrani, Jasmine; (2022) Exploring Consumer Mobile Payment Adoption: A Multi-Country Study. Communications of the IIMA , 20 (1) , Article 3. Green open access

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Abstract

The increasing popularity of mobile technologies is reshaping human activities including financial transactions. This research focuses on the use and acceptance of NFC-enabled proximity mobile payment (m-payment). This research builds on previous research highlighting the various factors influencing the use and acceptance of m-payment through the Technology Acceptance Model (TAM) and Diffusion of Innovation of (DoI). The results indicate a statistically significant relationship between compatibility, personal innovativeness, and behavioural intention to use m-payment. The findings of this study confirm the influence of external factors, i.e., compatibility and personal innovativeness, determines the end-users’ perceived usefulness and perceived ease of use of m-payment which subsequently determines their attitude towards using m-payment and the intention to use m-payment.

Type: Article
Title: Exploring Consumer Mobile Payment Adoption: A Multi-Country Study
Open access status: An open access version is available from UCL Discovery
Publisher version: https://scholarworks.lib.csusb.edu/ciima/vol20/iss...
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher's terms and conditions.
Keywords: Mobile payment, Technology adoption model, Technology adoption
UCL classification: UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences > Dept of Space and Climate Physics
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL
URI: https://discovery-pp.ucl.ac.uk/id/eprint/10150208
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