Soldner, Felix;
Kleinberg, Bennett;
Johnson, Shane D;
(2022)
Confounds and overestimations in fake review detection: Experimentally controlling for product-ownership and data-origin.
PLoS One
, 17
(12)
, Article e0277869. 10.1371/journal.pone.0277869.
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Abstract
The popularity of online shopping is steadily increasing. At the same time, fake product reviews are published widely and have the potential to affect consumer purchasing behavior. In response, previous work has developed automated methods utilizing natural language processing approaches to detect fake product reviews. However, studies vary considerably in how well they succeed in detecting deceptive reviews, and the reasons for such differences are unclear. A contributing factor may be the multitude of strategies used to collect data, introducing potential confounds which affect detection performance. Two possible confounds are data-origin (i.e., the dataset is composed of more than one source) and product ownership (i.e., reviews written by individuals who own or do not own the reviewed product). In the present study, we investigate the effect of both confounds for fake review detection. Using an experimental design, we manipulate data-origin, product ownership, review polarity, and veracity. Supervised learning analysis suggests that review veracity (60.26-69.87%) is somewhat detectable but reviews additionally confounded with product-ownership (66.19-74.17%), or with data-origin (84.44-86.94%) are easier to classify. Review veracity is most easily classified if confounded with product-ownership and data-origin combined (87.78-88.12%). These findings are moderated by review polarity. Overall, our findings suggest that detection accuracy may have been overestimated in previous studies, provide possible explanations as to why, and indicate how future studies might be designed to provide less biased estimates of detection accuracy.
| Type: | Article |
|---|---|
| Title: | Confounds and overestimations in fake review detection: Experimentally controlling for product-ownership and data-origin |
| Location: | United States |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1371/journal.pone.0277869 |
| Publisher version: | https://doi.org/10.1371/journal.pone.0277869 |
| Language: | English |
| Additional information: | © 2022 Soldner et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
| Keywords: | Humans, Ownership, Health Status, Research Design |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Security and Crime Science |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10161823 |
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