Gulbransen-Diaz, Natalia;
Yoo, Soojeong;
Wang, Audrey P;
(2023)
Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System.
International Journal of Environmental Research and Public Health
, 20
(2)
, Article 1164. 10.3390/ijerph20021164.
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Abstract
Helping the sick and protecting the vulnerable has long been the credo of the health profession. In response to the coronavirus-disease-2019 (COVID-19 pandemic), hospitals and healthcare institutions have rapidly employed public health measures to mitigate patient and staff infection. This paper investigates staff and visitor responses to the COVID-19 eGate health screening system; a self-service technology (SST) which aims to protect health care workers and facilities from COVID-19. Our study evaluates the in situ deployment of the eGate, and employs a System Usability Scale (SUS) and questionnaire (n = 220) to understand staff and visitor’s acceptance of the eGate. In detailing the themes relevant to those who advocate for the system and those who oppose it, we contribute towards a more detailed understanding of the use and non-use of health-screening SSTs. We conclude with a series of considerations for the design of future interactive screening systems within hospitals.
| Type: | Article |
|---|---|
| Title: | Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.3390/ijerph20021164 |
| Publisher version: | https://doi.org/10.3390/ijerph20021164 |
| Language: | English |
| Additional information: | This work is licensed under a Creative Commons Attribution 4.0 International License. The images or other third-party material in this article are included in the Creative Commons license, unless indicated otherwise in the credit line; if the material is not included under the Creative Commons license, users will need to obtain permission from the license holder to reproduce the material. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ |
| Keywords: | COVID-19; self-service technology; health screening; health services; hospital; design; implementation; digital health; qualitative study; Internet of Things; Internet of Medical Things |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10163742 |
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