Raki, Amir; Nur Chowdhury, Ilma; Nieroda, Marzena; Zolkiewski, Judy; (2021) Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19. In: Bigdeli, A and Baines, T and Rapaccini, M and Adrodegari, F, (eds.) Proceedings of the Spring Servitization Conference 2021 (SSC2021). (pp. pp. 274-276). Spring Servitization Conference 2021: Birmingham, UK.

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Abstract

The charity and voluntary sector is an important service sector that offers social provisioning and generates value for the vulnerable groups. Evidence demonstrates that following the COVID-19 outbreak, the sector has faced challenges in effective digitalisation of their services whilst maintaining relational value propositions. Building on lessons learnt in servitization concerning the development of co-created and user-centred solutions, this research employs a bricolage strategy to empirically develop a toolkit for digitally enhanced advanced social provisioning services. This study contributes to the theory and practice by expanding the concept of advance services to the charity and community sector.

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