Soubutts, E;
Ayobi, A;
Eardley, R;
McNaney, R;
Cater, K;
O'Kane, AA;
(2022)
Amazon Echo Show as a Multimodal Human-To-Human Care Support Tool within Self-Isolating Older UK Households.
Proceedings of the ACM on Human-Computer Interaction
, 6
(CSCW2)
, Article 302. 10.1145/3555193.
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Abstract
Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.
| Type: | Article |
|---|---|
| Title: | Amazon Echo Show as a Multimodal Human-To-Human Care Support Tool within Self-Isolating Older UK Households |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3555193 |
| Publisher version: | https://doi.org/10.1145/3555193 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Smart speakers, social isolation, social presence, social facilitation, automation, search, health, care |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10165147 |
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