Ojuri, O;
Mills, GRW;
Opoku, A;
(2023)
Exploring social value and their enablers as business models for sustainable water supply projects.
Built Environment Project and Asset Management
10.1108/BEPAM-04-2022-0053.
(In press).
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Abstract
Purpose: This work aims to understand how social value is created and delivered using community-based water supply projects. It examines social value creation given the enabling concepts – value co-creation and service ecosystems as business models for infrastructure. / Design/methodology/approach: Inductive reasoning, including qualitative research design, was applied to two water supply projects. The qualitative stage created social value co-creation features using the purposive sampling of 72 semi-structured interviews. / Findings: The qualitative analysis features social value co-creation, which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Although value destruction also emerged while examining social value co-creation, the research identifies the “red flags” and value contradictions that must be avoided. / Research limitations/implications: The enablers of sustainable infrastructure projects should include social value, service ecosystems and value co-creation. / Practical implications: There is a need for the government and non-governmental organisations to create enabling platforms that involve a planned dialogical communication process supporting the development and enhancement of relationships of stakeholders to maximise social value from infrastructure projects. / Originality/value: The work offers a widened perspective of social value creation and a new framework called “Social value co-creation/destruction” (SVCC/SVCD) as the business model for sustainable infrastructure projects. It is the first attempt to illustrate social value creation in construction from service ecosystems and value co-creation perspectives.
| Type: | Article |
|---|---|
| Title: | Exploring social value and their enablers as business models for sustainable water supply projects |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1108/BEPAM-04-2022-0053 |
| Publisher version: | https://doi.org/10.1108/BEPAM-04-2022-0053 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10167390 |
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