Gould, Sandy JJ;
Rudnicka, Anna;
Cook, Dave;
Cecchinato, Marta EE;
Newbold, Joseph WW;
Cox, Anna LL;
(2023)
Remote Work, Work Measurement and the State of Work Research in Human-Centred Computing.
Interacting with Computers
10.1093/iwc/iwad014.
(In press).
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Abstract
Over the past few decades, a small but growing group of people have worked remotely from their homes. With the arrival of the coronavirus pandemic, millions of people found themselves joining this group overnight. In this position paper, we examine the kinds of work that ‘went remote’ in response to the pandemic, and consider the ways in which this transition was influenced by (and in turn came to influence) contemporary trends in digital workplace measurement and evaluation. We see that employers appeared reluctant to let certain classes of employee work remotely. When the pandemic forced staff home, employers compensated by turning to digital surveillance tools, even though, as we argue, these tools seem unable to overcome the significant conceptual barriers to understanding how people are working. We also observed that, in the United Kingdom context, the pandemic didn’t mean remote work for a significant proportion of the population. We assert that, to maximize its impact, ‘future of work’ research in human-centred computing must be more inclusive and representative of work, rather than focusing on the experiences of knowledge workers and those involved in new forms of work.
| Type: | Article |
|---|---|
| Title: | Remote Work, Work Measurement and the State of Work Research in Human-Centred Computing |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1093/iwc/iwad014 |
| Publisher version: | https://doi.org/10.1093/iwc%2Fiwad014 |
| Language: | English |
| Additional information: | This work is licensed under a Creative Commons Attribution 4.0 International License. The images or other third-party material in this article are included in the Creative Commons license, unless indicated otherwise in the credit line; if the material is not included under the Creative Commons license, users will need to obtain permission from the license holder to reproduce the material. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ |
| Keywords: | Science & Technology, Technology, Computer Science, Cybernetics, Ergonomics, Computer Science, Engineering, bossware, tracking, productivity, remote work, the future of work, work, TECHNOLOGIES, SURVEILLANCE, ACCEPTANCE, DESIGN |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10171415 |
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