Albala, Sarah; Paintal, Karan; (2022) A Case Study of Strengthening the Social Care System. (IIPP Policy Report 2022/02 ). UCL Institute for Innovation and Public Purpose: London, UK.

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Abstract

This new report examines an intervention programme deployed by Hackney and Newham Councils to address exacerbated vulnerabilities brought on by COVID-19. The programme sought to foster a collaborative, knowledgeable and interconnected social service system to address residents’ needs before they reached a crisis state. Authors Sarah Averi Albala and Karan Paintal find that, in particular, the intervention resulted in a greater than usual transferability of implementable knowledge by creating environments where knowledge was built and strengthened through immersive problem-solving and peer-enriched feedback loops instead of merely taught. Further, voluntary sector workers relayed an altered working relationship with the council as the intervention components, such as the alliance network, was positively associated with heightened levels of trust, a willingness to cooperate and, on the part of both the voluntary sector and the councils, an awareness of appropriate resources and services.

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