Ibrahim, Niyan Hussien;
Mohammed-Amin, Rozhen Kamal;
Ali, Alan Faraydoon;
(2020)
Measuring Service Quality of Bus Services in Sulaimani City.
Kurdistan Journal of Applied Research (KJAR)
, 5
(1)
pp. 270-286.
10.24017/science.2020.1.19.
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Abstract
This research paper presents a descriptive model to assess the quality of bus services by measuring passengers’ satisfaction in Sulaimani city. Transportation facilities are enlivening the economic activities of any country. Public transportation services are an important aspect of any urban transportation system, as they provide mobility for a number of passengers to different destinations in different directions at the same time via one transportation facility. Public transportation is considered a sustainable mode of transportation. This study intends to assess the services’ quality and identify the challenges to sustainable development in public transportation in order to achieve sustainable development for the current public transportation system. A passenger survey was conducted in order to assess the level of service quality including 300 participants. The study depends mainly on the passengers’ survey, as well as interviews and personal observations for data collection. SPSS software and GIS are used for Data analysis. The results show the outcomes of the assessment process of the current system based on passenger’s opinions. The results reveal the system’s aspect in detail which is further clarified in the conclusion. The paper recommends several steps to be adopted in order to improve the current public transportation system in Sulaimani and other cities, it also suggests future studies that can integrate with this study and contribute in achieving its goal.
| Type: | Article |
|---|---|
| Title: | Measuring Service Quality of Bus Services in Sulaimani City |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.24017/science.2020.1.19 |
| Publisher version: | https://doi.org/10.24017/science.2020.1.19 |
| Language: | English |
| Additional information: | © The Author(s), 2025. This is an open access article distributed under the terms of the Creative Commons Attribution-Non Commercial-No Derivatives License 4.0 (CC-BY-NC-ND), where it is permissible to download and share the work provided it is properly cited. The work cannot be changed in any way or used commercially without permission from the journal. http://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Keywords: | Public transportation, service quality, passenger satisfaction, bus service urban mass transport |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Bartlett School Env, Energy and Resources |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/10203227 |
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