Mills, GRW;
Razmdoost, K;
(2016)
Managing value co-creation/destruction: a longitudinal education capital programme/project case study.
Construction Management and Economics
, 34
(4 - 5)
pp. 286-301.
10.1080/01446193.2016.1187284.
Preview |
Text
Mills and Razmdoost 2016 Managing Value Co-Creation - Destruction.pdf Download (321kB) | Preview |
Abstract
Drawing on a longitudinal empirical study of an education capital programme/project, this paper investigates value interactions at the interface between programme customers, project stakeholders and construction providers. It provides empirical evidence that value formation is not only associated with value co-creation, but also with value co-destruction. The case study showed that a mature and synergistic network relationship (that successfully aligned the expectations of a strong key account management team (KAM team), multi-headed customer and wider project stakeholders) could, if not well managed, turn into incongruent relationships, relationship uncoupling and resource withdrawal. These findings suggest that project managers must drive strong KAM team relationships, so that they can align and adapt to customer requirements, and control the response to often changing wider stakeholder expectations.
| Type: | Article |
|---|---|
| Title: | Managing value co-creation/destruction: a longitudinal education capital programme/project case study |
| Location: | England |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1080/01446193.2016.1187284 |
| Publisher version: | http://dx.doi.org/10.1080/01446193.2016.1187284 |
| Language: | English |
| Additional information: | Copyright © 2016 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in Construction Management and Economics on 31st May 2016, available online: http://dx.doi.org/10.1080/01446193.2016.1187284 |
| Keywords: | Co-creation, Expectations, Key Account Management (KAM), Relationships, Stakeholders, Value |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > The Bartlett Sch of Const and Proj Mgt |
| URI: | https://discovery-pp.ucl.ac.uk/id/eprint/1489751 |
Archive Staff Only
 |
View Item |
