Bakogiannis, A; (2005) Managing stakeholders: A case study in Athens, Greece. Doctoral thesis , UCL (University College London).

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Abstract

Greek Construction Industry and Market have changed dramatically during the last decades, due to the general development of the country people need modern, safe and functional houses to cover their new needs. However, a new construction project may affect people directly or indirectly, positively or negatively that is why they either support or oppose the implementation of it. They represent the project stakeholders and their attitude is important to its completion. They need to be identified early and managed carefully, because they have a key role to the success or failure of the project. Stakeholder Management becomes a crucial issue to the whole construction process. Stakeholder Analysis represents the main procedure and a variety of different management approaches offers the project manager the opportunity to choose the best one. The report presents as a case study a live and ongoing project in the area of Athens, Greece, as well. Its external stakeholders, that is, the local residents-neighbours, of that new construction project opposed it and reacted severely. The developing company, 'B&I Constructions Ltd', faced and managed this problem. The researcher through the edition of a questionnaire, according to relevant theory, and the interview process, gathered the necessary data. Quantitative and Qualitative Data Analyses provided useful and important conclusions and recommendations were made on this important topic.

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